Petbuds

Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

$369.00 $229.00 Save 38%
Tax included. Shipping calculated at checkout.

Smart Cleaning Made Easy

$229.00 $369.00 Save $140 today
Tax included.Shipping calculated at checkout.
or 4 payments of $57.25 with
Also available
  • โœ“
    Open-top design cats can step into naturally
  • โœ“
    Self-cleans after every visit โ€” less scooping, less smell
  • โœ“
    Easy app monitoring keeps you updated without the guesswork
PETBUDSยฎ PRIME WEEK
Code: PRIMEWEEK20 Tap to copy

$20 off any Petbuds litter box. Ends 05/10

October Batch ยท Ships 11th of October

๐Ÿ“ฆ Sold out: Our September batch (500 units) is sold out. New orders now join the October batch below.

Estimated dispatch from our Sydney warehouse: 11th of October 2026. Orders ship in order of purchase.

A$229

Order now to secure your spot in the October batch.

Free Litter Mat ends in

--d --h --m --s

Petbuds Litter Mat Free Litter Mat with your orderOrder before the 11th of October, automatically included

Not sure which one is right for your cat? Explore more of our models to find the perfect match for your cat.

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AU Local Support 7-Day Customer Service 1 Year Warranty
Ships fast from local warehouses
SydneyMelbourneBrisbanePerth

Also available at

Bunnings Marketplace BIG W Market Woolworths
Free AU Delivery
30-Day Returns
Damage Replacement

๐Ÿ’ฌ Need help after delivery? Our Aussie support team will guide you through setup & troubleshooting.

A simple open-top self-cleaning litter box,

with smart monitoring and local Aussie support included.

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Open top. Self-cleaning.
No scooping โ€” ever.

Open top. Self-cleaning. No scooping โ€” ever.
Cats adapt in days, not weeks. No tunnel, no door, nothing to fear.

๐Ÿ”“
Open TopNo tunnel, no door
๐Ÿ”„
Auto-CleansAfter every visit
๐Ÿพ
1.2โ€“15 kgAll breeds
๐Ÿ“ฑ
App ControlTuya 2.4GHz
Safety First

Detects your cat.
Never misses.

Infrared + gravity sensors detect your cat the moment they enter. The drum won't move until they've fully exited โ€” every single time.

Gravity sensor Infrared detection Auto-pause
OPEN ONE smart sensor detecting cat
OPEN ONE anti-slip legs
Stable by Design

Stays exactly
where you put it.

Four anti-slip legs grip hard floors firmly. No rocking, no shifting โ€” even during the cleaning cycle.

Anti-slip feet Hard floor only
Deep Clean

Disassembles.
Rinses. Done.

The drum and waste bin detach in seconds. Rinse both with a hose โ€” no scrubbing, no tools. PP+POM material won't stain or absorb odour.

PP+POM material Hose-washable Odour-resistant
OPEN ONE drum rinsed with hose outdoors
OPEN ONE exploded parts diagram
In the Box

Everything you
need. Ready to go.

Drum assembly, main base, waste bin, four support legs, deodoriser sachets ร— 2, garbage bag rolls ร— 2, power adapter, and user manual.

5-min setup No tools needed
Built-In Safety
๐Ÿฑ
Anti-Entrapment Protection
Infrared + gravity sensors detect your cat inside. The drum immediately pauses if any weight or movement is detected โ€” no pinch risk, ever.
โšก
Low-Voltage Motor
Runs quietly at low RPM โ€” gentle enough that curious paws won't be harmed on contact.
๐Ÿ””
App Alerts for Abnormal Events
Get notified on your phone if the unit detects a jam, unusual weight, or motor fault before it becomes a problem.
๐Ÿงฑ
Non-Toxic, BPA-Free Materials
PP+POM construction โ€” food-grade safe, no harmful off-gassing, no sharp internal edges.
OPEN ONE PawStep mat โ€” triple protection
Compare Before You Buy

Choosing an open-top automatic litter box?

Not all open-top self-cleaning boxes are built the same. Here's what to check before you spend your money โ€” and where OPEN ONE stands.

What to check OPEN ONE Others
App control & alerts on your phone Included โœ—
Whisper-quiet low-RPM motor Included โœ—
Deodoriser sachets in the box ร— 2 โœ—
Verified reviews you can read Yes Not always
1-year local AU warranty & support Yes Check first
Ships from 4 Australian warehouses Yes Check first
Price today A$219 A$239+

Comparison based on publicly listed features and pricing of comparable open-top automatic litter boxes sold in Australia, July 2026. Always check the listing before you buy.

Prefer an Enclosed Design?

Meet Petbuds Pro.

Fully enclosed 65L drum with a built-in odour eliminator port โ€” smells stay inside the box, not in your home. Our most-loved litter box, trusted by thousands of Australian cat families.

Enclosed 65L drum Built-in odour port Whisper-quiet App control
Explore Petbuds Pro โ†’
โ˜… 4.5 rated by 530+ cat families

Our smart litter tray is compatible with the vast majority of clumping cat litters. To get the absolute best performance and ensure flawless scooping, we highly recommend using it with Bentonite Clumping Litter. However, most other high-quality clumping litters, whether clay, tofu, or mixed, will also work perfectly. (Please note: non-clumping, paper, corn-based, wood pellet or crystal litters aren't recommended as they don't work with the automatic sifting system. *Recommended Litter Length: 3-8mm

Material: PP + POM

Dimensions (L ร— W ร— H): 518mm ร— 519mm ร— 444mm

Net Weight: 7.6kg

Rated Input: DC 12V / 2A

Rated Power: 5W

Connectivity: 2.4GHz Wi-Fi only (5GHz not supported)

Operating Temperature: 0 ~ +50ยฐC

Storage Temperature: -10 ~ 60ยฐC

Capacity: 60L

Waste Container: 9L

Door Diameter: 245mm

Supported Cat Weight: 1.2kg โ€“ 15kg

Compatible Cat Litter Size: 3mm โ€“ 8mm

Recommended Cat Litter Amount: 3.1kg

Colour: White

Cat Litter Box ร— 1

Waste Bin ร— 1

Support Legs ร— 4

Deodorizer ร— 2

Litter Bags ร— 2 Roll

Power Adapter ร— 1

User Manual ร— 1

Please refer to the instruction booklet.

Setup & Installation

Q: How do I set up the Petbuds Open One?
A: Simply attach the four support legs, insert the waste bin, install the deodorizer, line the bin with a litter bag, add cat litter up to the MAX line, then plug in and power on. Full instructions are included in the manual.

Q: How much cat litter do I need?
A: We recommend 3.1kg of clumping cat litter. Fill up to the MAX line inside the drum. Use clumping litter only โ€” tofu, crystal, or non-clumping litter is not compatible.

App & Connectivity

Q: Which app do I use to control the Open One?
A: Download the Tuya app (available on iOS and Android), then follow the in-app pairing guide to connect your device.

Q: My Wi-Fi connection keeps failing. What should I do?
A: The Open One only supports 2.4GHz Wi-Fi โ€” 5GHz networks are not compatible. Check your router settings, move the device closer to the router, and try reconnecting. If the issue persists, restart both the device and your router.

Cleaning & Maintenance

Q: How does the automatic cleaning work?
A: After your cat exits, the device detects departure via weight sensor (cat must weigh over 1.2kg and stay for more than 10 seconds to trigger). The drum then rotates automatically to sift waste into the sealed bin below.

Q: How often do I need to empty the waste bin?
A: The 9L waste bin typically lasts 7โ€“14 days for a single cat household. The indicator light will turn on when the bin is full.

Q: How do I clean the unit?
A: Remove and rinse the drum and waste bin with water. Do not wash the base or any electrical components. Wipe the exterior with a damp cloth only.

Cat Compatibility

Q: Is the Open One suitable for my cat?
A: The Open One is suitable for cats weighing between 1.2kg and 15kg. Kittens under 3 months old or 1kg will require manual cleaning mode until they can be properly detected by the weight sensor.

Q: My cat is nervous around new things. How do I help them adjust?
A: Place the Open One in the same spot as your current litter box. Leave it unpowered for the first few days so your cat can explore at their own pace. Once comfortable, power it on in manual mode before switching to automatic.

Q: Can multiple cats use the same unit?
A: Yes. The open-top design and 60L capacity make it suitable for multi-cat households.

Orders & Delivery

Q: When will my order ship?
A: Open One will be shipped out within 24 hours of placing your order from our Sydney Villawood warehouse.

Q: Do you offer free shipping?
A: Yes, free standard delivery Australia-wide on all orders.

Q: What is your return policy?
A: We offer a 30-day change of mind return and a 1-year replacement warranty on all units.

Open top. Self-cleaning.
No scooping โ€” ever.

Open top. Self-cleaning. No scooping โ€” ever.
Cats adapt in days, not weeks. No tunnel, no door, nothing to fear.

๐Ÿ”“
Open TopNo tunnel, no door
๐Ÿ”„
Auto-CleansAfter every visit
๐Ÿพ
1.2โ€“15 kgAll breeds
๐Ÿ“ฑ
App ControlTuya 2.4GHz
Safety First

Detects your cat.
Never misses.

Infrared + gravity sensors detect your cat the moment they enter. The drum won't move until they've fully exited โ€” every single time.

Gravity sensor Infrared detection Auto-pause
OPEN ONE smart sensor detecting cat
OPEN ONE anti-slip legs
Stable by Design

Stays exactly
where you put it.

Four anti-slip legs grip hard floors firmly. No rocking, no shifting โ€” even during the cleaning cycle.

Anti-slip feet Hard floor only
Deep Clean

Disassembles.
Rinses. Done.

The drum and waste bin detach in seconds. Rinse both with a hose โ€” no scrubbing, no tools. PP+POM material won't stain or absorb odour.

PP+POM material Hose-washable Odour-resistant
OPEN ONE drum rinsed with hose outdoors
OPEN ONE exploded parts diagram
In the Box

Everything you
need. Ready to go.

Drum assembly, main base, waste bin, four support legs, deodoriser sachets ร— 2, garbage bag rolls ร— 2, power adapter, and user manual.

5-min setup No tools needed
Built-In Safety
๐Ÿฑ
Anti-Entrapment Protection
Infrared + gravity sensors detect your cat inside. The drum immediately pauses if any weight or movement is detected โ€” no pinch risk, ever.
โšก
Low-Voltage Motor
Runs quietly at low RPM โ€” gentle enough that curious paws won't be harmed on contact.
๐Ÿ””
App Alerts for Abnormal Events
Get notified on your phone if the unit detects a jam, unusual weight, or motor fault before it becomes a problem.
๐Ÿงฑ
Non-Toxic, BPA-Free Materials
PP+POM construction โ€” food-grade safe, no harmful off-gassing, no sharp internal edges.
OPEN ONE PawStep mat โ€” triple protection
Compare Before You Buy

Choosing an open-top automatic litter box?

Not all open-top self-cleaning boxes are built the same. Here's what to check before you spend your money โ€” and where OPEN ONE stands.

What to check OPEN ONE Others
App control & alerts on your phone Included โœ—
Whisper-quiet low-RPM motor Included โœ—
Deodoriser sachets in the box ร— 2 โœ—
Verified reviews you can read Yes Not always
1-year local AU warranty & support Yes Check first
Ships from 4 Australian warehouses Yes Check first
Price today A$219 A$239+

Comparison based on publicly listed features and pricing of comparable open-top automatic litter boxes sold in Australia, July 2026. Always check the listing before you buy.

Prefer an Enclosed Design?

Meet Petbuds Pro.

Fully enclosed 65L drum with a built-in odour eliminator port โ€” smells stay inside the box, not in your home. Our most-loved litter box, trusted by thousands of Australian cat families.

Enclosed 65L drum Built-in odour port Whisper-quiet App control
Explore Petbuds Pro โ†’
โ˜… 4.5 rated by 530+ cat families

Our smart litter tray is compatible with the vast majority of clumping cat litters. To get the absolute best performance and ensure flawless scooping, we highly recommend using it with Bentonite Clumping Litter. However, most other high-quality clumping litters, whether clay, tofu, or mixed, will also work perfectly. (Please note: non-clumping, paper, corn-based, wood pellet or crystal litters aren't recommended as they don't work with the automatic sifting system. *Recommended Litter Length: 3-8mm

Material: PP + POM

Dimensions (L ร— W ร— H): 518mm ร— 519mm ร— 444mm

Net Weight: 7.6kg

Rated Input: DC 12V / 2A

Rated Power: 5W

Connectivity: 2.4GHz Wi-Fi only (5GHz not supported)

Operating Temperature: 0 ~ +50ยฐC

Storage Temperature: -10 ~ 60ยฐC

Capacity: 60L

Waste Container: 9L

Door Diameter: 245mm

Supported Cat Weight: 1.2kg โ€“ 15kg

Compatible Cat Litter Size: 3mm โ€“ 8mm

Recommended Cat Litter Amount: 3.1kg

Colour: White

Cat Litter Box ร— 1

Waste Bin ร— 1

Support Legs ร— 4

Deodorizer ร— 2

Litter Bags ร— 2 Roll

Power Adapter ร— 1

User Manual ร— 1

Please refer to the instruction booklet.

Setup & Installation

Q: How do I set up the Petbuds Open One?
A: Simply attach the four support legs, insert the waste bin, install the deodorizer, line the bin with a litter bag, add cat litter up to the MAX line, then plug in and power on. Full instructions are included in the manual.

Q: How much cat litter do I need?
A: We recommend 3.1kg of clumping cat litter. Fill up to the MAX line inside the drum. Use clumping litter only โ€” tofu, crystal, or non-clumping litter is not compatible.

App & Connectivity

Q: Which app do I use to control the Open One?
A: Download the Tuya app (available on iOS and Android), then follow the in-app pairing guide to connect your device.

Q: My Wi-Fi connection keeps failing. What should I do?
A: The Open One only supports 2.4GHz Wi-Fi โ€” 5GHz networks are not compatible. Check your router settings, move the device closer to the router, and try reconnecting. If the issue persists, restart both the device and your router.

Cleaning & Maintenance

Q: How does the automatic cleaning work?
A: After your cat exits, the device detects departure via weight sensor (cat must weigh over 1.2kg and stay for more than 10 seconds to trigger). The drum then rotates automatically to sift waste into the sealed bin below.

Q: How often do I need to empty the waste bin?
A: The 9L waste bin typically lasts 7โ€“14 days for a single cat household. The indicator light will turn on when the bin is full.

Q: How do I clean the unit?
A: Remove and rinse the drum and waste bin with water. Do not wash the base or any electrical components. Wipe the exterior with a damp cloth only.

Cat Compatibility

Q: Is the Open One suitable for my cat?
A: The Open One is suitable for cats weighing between 1.2kg and 15kg. Kittens under 3 months old or 1kg will require manual cleaning mode until they can be properly detected by the weight sensor.

Q: My cat is nervous around new things. How do I help them adjust?
A: Place the Open One in the same spot as your current litter box. Leave it unpowered for the first few days so your cat can explore at their own pace. Once comfortable, power it on in manual mode before switching to automatic.

Q: Can multiple cats use the same unit?
A: Yes. The open-top design and 60L capacity make it suitable for multi-cat households.

Orders & Delivery

Q: When will my order ship?
A: Open One will be shipped out within 24 hours of placing your order from our Sydney Villawood warehouse.

Q: Do you offer free shipping?
A: Yes, free standard delivery Australia-wide on all orders.

Q: What is your return policy?
A: We offer a 30-day change of mind return and a 1-year replacement warranty on all units.

Shipping & Returns

Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.

1. Shipping Policy

  • Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.

  • Estimated Delivery Times:

    • Express Shipping for Smart Litter Box: Estimated delivery within 2-5 business days for most areas within Australia.
    • Standard Heavy Items Shipping for Smart Litter Box: Estimated delivery within 4-6 business days from the date of dispatch.
    • Standard Heavy Items Shipping for Other items: Estimated delivery within 7-12 business days from the date of order.
    • Standard small Items: Estimated delivery within 3-7 business daysย from the date of dispatch.
    • Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
    • Pick-up service available in the Perth and Melbourne areas. Please contact customer service to confirm stock.ย 

    ย 

  • Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.

  • Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.

  • Shipping Area: We currently ship to addresses within Australia.

2. Return and Refund Policy

Change of Mind Returns:

We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:

You must notify us and initiate the return within 30 days of receiving your item(s).
Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.

If an order has already been dispatched and is in transit, and the customer requests a return due to a change of mind before the delivery timeframe has been exceeded, a 15% restocking fee will be applied.

A full refund shall be processed after the order has returned to the warehouse for inspection, minus any applicable restocking fees.

Damaged, Faulty, or Incorrect Items:

If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.

  • Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
  • We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.

Step-by-Step Return Instructions:

  1. Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
  2. Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
  3. Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
  4. Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
  5. Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.

Return Shipping Costs:

  • Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
  • Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.

Return Timeframe:

All returns must be initiated within 30 days after the products are received.

Exclusions:

Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.

3. Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:

  • Email: info@petbuds.com.au
  • Phone: 1300 785 257
  • Or visit our Contact Us page: https://petbuds.com.au/pages/contact

Customer Reviews

Overall rating: 4.7 / 5 from 73 reviews.

Customer photo review of Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

After reading so many mixed reviews about automatic litter trays, I was a bit hesitant to buy one, but Iโ€™m so glad we did. We inherited an indoor princess who has very high standards when it comes to her toilet. If there was even one wee in the tray, sheโ€™d let us know about it! Since setting this up, sheโ€™s taken to it straight away and absolutely loves it. The tray is surprisingly quiet, does a great job of cleaning itself after each use, and has made life so much easier. The app was simple to set up, and itโ€™s nice being able to check when sheโ€™s used it and when it needs emptying. The biggest surprise has been the smell (or lack of it!). The house stays much fresher, and Iโ€™m no longer scooping litter multiple times a day. If youโ€™re on the fence, Iโ€™d definitely recommend it. Itโ€™s been worth every cent, and our little princess clearly agrees! ๐Ÿ‘‘๐Ÿฑ

Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

Customer photo review of Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

At the start my 8 month old kitty wasn't interested. When I turned off the automatic part for a few days she started going in doing her business. Now after a few weeks its like magic. She is so used to it. And once shes off the automatic part kicks in cleans it out. Super cool no scooping at all. And with the app we know when shes been in the toilet and how mucn she weighs too. I definitely recommend it to those cats who dont like the covered ones and are used to the open ones. And also its a bargain no need to get a expensive one.

Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

Customer photo review of Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

My cat started using the Petbuds straight away and absolutely loves it! Delivery was super fast, and I was surprised how quickly they adapted. Itโ€™s easy to use, looks clean, and makes daily litter cleaning so much easier.

Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

Customer video review of Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

I bought the Petbuds Open One after it was recommended by Lucky Little Paws Rescue and Adoption SA, and I absolutely love it. My cat started using it straight away. It was very easy to set up, runs quietly, and honestly has the best design ever. Highly recommend.

Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

Customer photo review of Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

My cat jumped in and started using it before I even finished installing the waste bin and putting the bag on!!!!! I bought openone during the pre order period, and it turned out to be the right decision. Setup was simple, and it is very easy to use. I am so happy with it and really love this product.

Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

Customer photo review of Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

I was one of the first to purchase the petbuds open one and received it yesterday. Iโ€™m extremely happy with it. My two big boys started using it straight away, which was such a relief. The installation and setup were very simple, and the unit feels very well made. Overall, Iโ€™m very satisfied with my purchase and would happily recommend it to anyone looking for an easy to use and reliable litter box.

Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

The litter box is good. It doesn't always empty after a cat leaving and I have to physically turn off at the wall and turn back on for it to work. Happens at least once daily. Apart from that issue I am happy with the product and it is super easy to clean. Would be good if the base that the littler sits on was removable or replaceable to disinfect it properly.

Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

The tilt of the โ€œbowlโ€ doesnโ€™t go forward enough to cover any poo/wee close to the front of the tray (I have tested this both with filling just over the max line and at the max line/ just under when itโ€™s had a few uses). The โ€œsifterโ€ is too wide at the back that, often if the clumps are smaller, they slide through - same for smaller clumps of poo. The litter binds around it but, they slip through this diagonal sifter which then means I have to manually clean this out anyway. The updates - I have tried 10+ times to update. It connects and does a movement back and forth like itโ€™s emptying the tray and then says โ€œtimed outโ€. I have sat in front of the device to do this - in case my connection wasnโ€™t close enough. But, I can walk to the other end of my house, manually get it to do an empty and it connects fine? I wish the base / material component was easier to clean too. This really holds smell and isnโ€™t the simplest to clean and, takes a long while to try. I still have to keep a manual tray for 24-hrs when I do this clean to make sure itโ€™s dry enough to use. Whilst I appreciate not having to empty a tray manually myself daily for my cat, I wouldnโ€™t recommend this device again unless it has some significant upgrades.

Petbudsโ„ข Open One 2026 Open-Top Self-Cleaning Litter Box

It works but the touch screen has permanently turned on child lock and it wont do the latest updates at all and it sits right near our wifi router so im pretty disappointed and when i emailed for a return my emails just got sent back as the address is wrong

Petbudsโ„ข Open One App Monitoring Self-Cleaning Litter Box with Open Design

Store owner replied: Hi Nikola, Thank you for your feedback, and we are sorry to hear about the trouble you have experienced. The panel lock can be turned off manually. Please try pressing the leftmost Clean button twice in quick succession to unlock the control panel. Our correct support email address is info@petbuds.com.au. If you are still having trouble with the lock, updates, or would like assistance with a return, please contact us there and our team will be happy to help. Kind regards, Petbuds Team