Built for real
Australian homes,
by real Australians.
We're a 100% Australian-owned brand with stock held locally across the country — providing genuine local support before, during, and after every purchase.
Our Story
Started with a real problem.
Built a real solution.
Petbuds was created because Australian cat owners deserved better — better odour control, better reliability, and most importantly, better support when something goes wrong. Real help, when you need it.
- 100% Australian-owned and locally operated
- Stock held in Perth, Sydney, Melbourne & Brisbane for fast nationwide delivery
- Designed for everyday Australian homes — not gimmicks, not fluff
- Over 20,000 Australian families have trusted Petbuds in their home
Meet the Team
Real people.
Not a chatbot.
When you reach out to Petbuds, you're talking to a real person on our team — not a ticketing bot, not an overseas call centre. Our support team is based right here in Australia, and we genuinely care about your experience.
"We answer every message ourselves. If something goes wrong, we fix it — no runaround, no drama."
The Petbuds Team, Perth WAWarehousing & Logistics
Local stock.
Local warehouses.
Delivered fast.
Every Petbuds order ships directly from our local Australian warehouses using trusted national carriers, so you always know where your parcel is and when to expect it.
This is what real looks like.
Why Petbuds
What sets us apart from the rest.
Anyone can import a product and list it online. What sets Petbuds apart is everything that happens after you click "Buy" — and we're proud of it.
Australian Warehouse Stock — Always On Hand
We hold real inventory across Sydney, Melbourne, and Brisbane, so your order ships the same or next business day.
Real Humans Answer Your Support Tickets
Our support team is available 7 days a week and responds the same business day. Setup help, troubleshooting, spare parts, warranty — we handle it all from here.
Clear Warranty & Spare Parts Process
Replacement parts are stocked locally. Warranty claims are handled transparently, with a clear and straightforward process from start to finish.
No Subscription Trap
Your Petbuds unit works fully out of the box, forever. We don't lock basic features behind a monthly fee. You own it; you use it.
Helping Australian cat owners spend less time cleaning, and more time with their cats.
We believe smart pet technology should just work — reliably, without fuss, and with a real person on the other end of the line if it doesn't. That's the standard we hold ourselves to, and why over 20,000 Australian families have made Petbuds part of their home.
Frequently Asked Questions
Do you ship from within Australia?
Yes — all orders are dispatched from our Australian warehouses in Perth, Sydney, Melbourne, or Brisbane using local carriers.
Do you offer local after-sales support?
Absolutely. Our support team is based in Australia and available 7 days a week, responding the same business day for setup, troubleshooting, and warranty matters.
Are your litter boxes suitable for larger cats?
Yes. Our units are designed for real-world use, including larger breeds and heavier litter loads — tested in actual Australian households.
Is a subscription required to use your products?
No. All Petbuds automatic litter boxes work fully without any mandatory subscription — all features are included from day one.
Where are you based?
Our head office is in Perth, Western Australia. We're proudly 100% Australian-owned and locally operated.
Can I get spare parts if needed?
Yes. We stock key replacement parts locally and can guide you through the process — no need to source parts from overseas.
