(Pre-Order Only) Petbuds™ Fresh Smart Dual-Temp Feeder | Stainless Steel Cooling Wet Food Feeder
This product is available for pre-order only and is not yet in stock. First batch expected to arrive in early November.
Be among the first to get Petbuds Fresh
Order now to reserve your unit from our first shipment. Pre-orders are dispatched in the order they're placed as soon as stock lands in our Australian warehouse.
💬 Need help after delivery? Our Aussie support team will guide you through setup & troubleshooting.
*Pay In 4 options available at check out!
Cool in summer. Warm in winter.
Fresh food on stainless steel, every meal.
Built for wet food, raw food, dry food and treats
Petbuds Fresh
The feeder made for real food.
Stainless steel meal tray
Three food-safe stainless steel compartments. Non-porous, odour resistant and easy to keep hygienic.
Built-in semiconductor cooling
Keeps wet food cool for up to 24 hours. No ice packs to freeze, swap or forget.
Gentle pre-heating on demand
Takes the chill off a meal before serving, so food is served the way your cat prefers.
Stainless Steel · 3 Compartments
The bowl vets prefer. Three meals in one place.
Non-porous surface that does not hold onto food residue or odour the way plastic can
Resists scratches where bacteria like to hide
A gentler choice for cats prone to plastic bowl chin acne
Conducts cold efficiently, so the cooling plate chills food faster
Made for
Wet food should be eaten within 24 hours. Keep wet and dry food in separate compartments to avoid moisture.
Semiconductor Cooling
Say goodbye to ice packs.
<12°C
Food plate temperature
~4h
To cool from 25°C room temp
24h
Continuous cooling
Ice pack feeders lose their chill in 6 to 8 hours and need to be refrozen every day. Petbuds Fresh cools continuously from the mains, so food stays below room temperature for as long as it sits in the tray.
Dual Temperature
Cool it or warm it, from your phone.
Cooling levels
Weak · Medium · Strong
Pre-heating levels
Weak · Medium · Strong
Control
Petbuds app
Choose strong cooling for raw meat and chilled toppers, a lighter setting for wet food, and switch cooling off when serving dry food only. Pre-heating gently warms the tray before mealtime in cooler months.
Smart App
Every meal, planned and logged.
Label what is in each compartment so you always know what is being served
Schedule meals or serve one instantly with Feed Now
Timeline shows when your cat came to eat and for how long
Live tray temperature at a glance
Safety Sensors
Knows when your cat is coming. Never pinches a paw.
Infrared cat detection
Senses your cat approaching and sends a notification to the app.
Anti-pinch lid
If a paw blocks the lid while it closes, the lid reverses straight away.
Sealed between meals
The lid stays closed until mealtime, keeping food covered and cool.
Easy Clean
Lift out. Rinse. Done.
Lift the stainless steel tray out of the feeder
Rinse with water and dry thoroughly
Wipe the body with a dry or lightly damp cloth
Only the tray is washable. Do not rinse the main body with water or spray it with cleaning chemicals.
Stainless
Steel meal tray
<12°C
Cooled food plate
24h
Continuous cooling
0
Ice packs needed
Every Petbuds Fresh includes a 1-year manufacturer's warranty
Australian-based support
Cool in summer. Warm in winter.
Fresh food on stainless steel, every meal.
Built for wet food, raw food, dry food and treats
Petbuds Fresh
The feeder made for real food.
Stainless steel meal tray
Three food-safe stainless steel compartments. Non-porous, odour resistant and easy to keep hygienic.
Built-in semiconductor cooling
Keeps wet food cool for up to 24 hours. No ice packs to freeze, swap or forget.
Gentle pre-heating on demand
Takes the chill off a meal before serving, so food is served the way your cat prefers.
Stainless Steel · 3 Compartments
The bowl vets prefer. Three meals in one place.
Non-porous surface that does not hold onto food residue or odour the way plastic can
Resists scratches where bacteria like to hide
A gentler choice for cats prone to plastic bowl chin acne
Conducts cold efficiently, so the cooling plate chills food faster
Made for
Wet food should be eaten within 24 hours. Keep wet and dry food in separate compartments to avoid moisture.
Semiconductor Cooling
Say goodbye to ice packs.
<12°C
Food plate temperature
~4h
To cool from 25°C room temp
24h
Continuous cooling
Ice pack feeders lose their chill in 6 to 8 hours and need to be refrozen every day. Petbuds Fresh cools continuously from the mains, so food stays below room temperature for as long as it sits in the tray.
Dual Temperature
Cool it or warm it, from your phone.
Cooling levels
Weak · Medium · Strong
Pre-heating levels
Weak · Medium · Strong
Control
Petbuds app
Choose strong cooling for raw meat and chilled toppers, a lighter setting for wet food, and switch cooling off when serving dry food only. Pre-heating gently warms the tray before mealtime in cooler months.
Smart App
Every meal, planned and logged.
Label what is in each compartment so you always know what is being served
Schedule meals or serve one instantly with Feed Now
Timeline shows when your cat came to eat and for how long
Live tray temperature at a glance
Safety Sensors
Knows when your cat is coming. Never pinches a paw.
Infrared cat detection
Senses your cat approaching and sends a notification to the app.
Anti-pinch lid
If a paw blocks the lid while it closes, the lid reverses straight away.
Sealed between meals
The lid stays closed until mealtime, keeping food covered and cool.
Easy Clean
Lift out. Rinse. Done.
Lift the stainless steel tray out of the feeder
Rinse with water and dry thoroughly
Wipe the body with a dry or lightly damp cloth
Only the tray is washable. Do not rinse the main body with water or spray it with cleaning chemicals.
Stainless
Steel meal tray
<12°C
Cooled food plate
24h
Continuous cooling
0
Ice packs needed
Every Petbuds Fresh includes a 1-year manufacturer's warranty
Australian-based support
Shipping & Returns
Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.
1. Shipping Policy
-
Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.
-
Estimated Delivery Times:
- Express Shipping for Smart Litter Box: Estimated delivery within 2-5 business days for most areas within Australia.
- Standard Heavy Items Shipping for Smart Litter Box: Estimated delivery within 4-6 business days from the date of dispatch.
- Standard Heavy Items Shipping for Other items: Estimated delivery within 7-12 business days from the date of order.
- Standard small Items: Estimated delivery within 3-7 business days from the date of dispatch.
- Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
- Pick-up service available in the Perth and Melbourne areas. Please contact customer service to confirm stock.
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Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.
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Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.
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Shipping Area: We currently ship to addresses within Australia.
2. Return and Refund Policy
Change of Mind Returns:
We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:
You must notify us and initiate the return within 30 days of receiving your item(s).
Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.
If an order has already been dispatched and is in transit, and the customer requests a return due to a change of mind before the delivery timeframe has been exceeded, a 15% restocking fee will be applied.
A full refund shall be processed after the order has returned to the warehouse for inspection, minus any applicable restocking fees.
Damaged, Faulty, or Incorrect Items:
If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.
- Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
- We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.
Step-by-Step Return Instructions:
- Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
- Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
- Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
- Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
- Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.
Return Shipping Costs:
- Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.
Return Timeframe:
All returns must be initiated within 30 days after the products are received.
Exclusions:
Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.
Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.
3. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:
- Email: info@petbuds.com.au
- Phone: 1300 785 257
- Or visit our Contact Us page: https://petbuds.com.au/pages/contact
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