*In case of file format/damaged, please also send a copy of the image and pet's name as well as how you would like to organise them (name on top or bottom?). You are more than welcome to send through any other customisation request to <info@petbuds.com.au> We will get back to you for the design as soon as possible!
*All customised products are non-refundable due to their personalised nature.
More Than a Pillow—It's a Hug You Can Hold. Custom-Shaped Pet Pillows!
Ever wish you could have an extra cuddle with your furry best friend, anytime you want?
Introducing our one-of-a-kind Custom Shape Pet Pillow, designed to transform your favourite photo into a warm, huggable companion that perfectly mirrors your pet's unique shape.
Forget boring squares. We celebrate every curve.
What makes our pillows truly special is our signature contour-cut process. We don't just print your pet's photo on a rectangle; we meticulously cut and sew the fabric to follow the exact outline of their body. From their perky ears and fluffy tail to their adorable curled-up paws, we capture the silhouette that you know and love.
This isn't just a pillow. It's them.
- A True Original: Every pillow is a completely unique creation, just like your pet. It's the most personal and heartfelt gift for any pet parent, or a beautiful way to memorialise a beloved companion who has crossed the rainbow bridge.
- Cuddle-Ready Comfort: Made with velvety-soft, plush fabric and filled with fluffy, hypoallergenic stuffing, it's perfect for snuggling on the couch, decorating your bed, or keeping you company at your desk.
- Vivid, Lifelike Detail: We use advanced, non-toxic printing technology to ensure your pet's photo is rendered in stunning, vibrant colour that won’t fade. It’s so realistic, you'll do a double-take!
- Capture a Moment, Forever: Freeze your favourite moment in time and turn it into a tangible piece of comfort that's always there, whether you're near or far.
How to Get Yours:
- Upload a clear, high-quality photo of your pet.
- Our artists will create a proof that follows their unique shape.
- Approve your design and wait for your custom-made hug to arrive!
Order now and keep your best friend by your side, always.
FAQ:
Q: What is the cushion made of?
A: Polyester cover and cotton inside
Q: How long does it take for the design?
A: The preview will be sent to you on the same day if you place an order before 2:00 pm AEST Monday to Friday.
Q: What if I am not happy with the design?
A: We will refund the order, no charges at all.
With White Edge:
Without White Edge:
Shipping & Returns
Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.
1. Shipping Policy
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Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.
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Estimated Delivery Times:
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- Express Shipping: Estimated delivery within 2-6 business days for most areas within Australia.
- Standard Items: Estimated delivery within 1-2 weeks from the date of dispatch.
- Standard Heavy Items Free Shipping: Estimated delivery within 15-25 business days from the date of dispatch.
- Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
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Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.
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Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.
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Shipping Area: We currently ship to addresses within Australia.
2. Return and Refund Policy
Change of Mind Returns:
We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:
- You must notify us and initiate the return within 30 days of receiving your item(s).
- Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.
Damaged, Faulty, or Incorrect Items:
If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.
- Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
- We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.
Step-by-Step Return Instructions:
- Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
- Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
- Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
- Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
- Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.
Return Shipping Costs:
- Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.
Return Timeframe:
All returns must be initiated within 30 days after the products are received.
Exclusions:
Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.
Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.
3. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:
- Email: info@petbuds.com.au
- Phone:
1300 785 257 - Or visit our Contact Us page: www.petbuds.com.au/contact
