Petbuds Extra Care Pack

🇦🇺 PetbudsAU Consumer Product Protection Plan Terms and Conditions

Thank you for purchasing an extended protection plan for your product. The terms below explain what is covered, what is not covered, how to get service, and other important details.

TABLE OF CONTENTS

Plan Introduction

Your Responsibilities

Definitions

What is Covered

What is Not Covered

How to File a Claim

Service Procedures and Limit of Liability

Cancellation

Conditions

Legal Disclosures (Australian Context)

1. Plan Introduction

1.1. Welcome to the PetbudsAU Consumer Product Protection Plan. This document outlines the scope of your Plan, including coverage, claims instructions, and cancellation rules. If you have questions, contact us at info@petbuds.com.au or 1300 785 257. For claims, see Section 6, How to File a Claim.

2. Your Responsibilities

2.1. Please read these terms in full so you understand what this Plan provides. Certain limits, conditions, duties, and exclusions apply to keep this Plan affordable and manageable.

2.2. You must care for the Covered Product in line with the manufacturer’s guidance and any owner’s manual. This Plan is a service contract, not insurance.

2.3. Keep a copy of this Plan and your Purchase Confirmation, as service may require them. Your Purchase Confirmation lists the Contract Term, Coverage Type, and other details that may affect your coverage.

3. Definitions

3.1. Administrator: PetbudsAU, 60 Appian Way, Hamersley, Western Australia, 6022, 1300 785 257, email: info@petbuds.com.au.

3.2. Contract Term: the total duration of this Plan, as shown on your Purchase Confirmation.

3.3. Coverage Term: the period during which the Covered Product is eligible for service under this Plan. The Coverage Term begins on the later of, i) expiration of the manufacturer or retailer warranty, ii) the Plan purchase date shown on your Purchase Confirmation, or iii) the end of any applicable Waiting Period, and ends when the Contract Term expires or when our obligations end under these terms, whichever occurs first.

3.4. Coverage Type: the level of coverage shown in the "What’s Included in Your Plan" section of your Purchase Confirmation.

3.5. Covered Product: the item identified on your Purchase Confirmation.

3.6. Deductible: any per claim deductible applicable to your Plan, in Australian Dollars (AUD), as indicated on your Purchase Confirmation.

3.7. PetbudsAU, Our, Us, or We: the obligor responsible for performing under this Plan, which is PetbudsAU.

3.8. Obligor: PetbudsAU.

3.9. Plan: this service contract between you and us, including your Purchase Confirmation.

3.10. Plan Price: the amount you paid for this Plan, shown on your Purchase Confirmation.

3.11. Purchase Confirmation: the confirmation provided by us or the Selling Retailer, including any linked or displayed Plan information on your receipt or your account order history.

3.12. Purchase Price: the amount you paid for the Covered Product, excluding GST, delivery, installation, and handling, in AUD, as shown on your Purchase Confirmation.

3.13. Selling Retailer: the entity that sold you the Covered Product and this Plan, as shown on your Purchase Confirmation.

3.14. You, Your, or Purchaser: the purchaser named on the Purchase Confirmation, and any authorized transferee or assignee of that purchaser.

3.15. Waiting Period: the time between the Plan purchase date and the start of the Coverage Term. IF YOU PURCHASE THIS PLAN AFTER THE COVERED PRODUCT’S DELIVERY DATE, OR IF THE COVERED PRODUCT DOES NOT INCLUDE A MANUFACTURER OR RETAILER WARRANTY, THE COVERAGE TERM WILL BEGIN AS DESCRIBED IN SECTION 3.3 AFTER A THIRTY (30) DAY WAITING PERIOD. Claims made before or during the Waiting Period involve pre-existing conditions and are not covered.

4. What is Covered

4.1. Mechanical/Electrical Failure: This Plan provides coverage for mechanical or electrical failures arising from defects in materials or workmanship during normal use within the Coverage Term. Power surge damage is covered if the product was properly connected to a surge protector. This Plan does not cover issues already covered by a manufacturer warranty, a Selling Retailer warranty, a maintenance plan, or an insurance policy. Failures due to pre-existing conditions are not covered.

4.2. ENHANCED COVERAGE, if purchased and reflected on your Purchase Confirmation:

4.2.1. Battery: One (1) battery repair or one (1) replacement if a rechargeable battery included with the Covered Product fails due to defects in materials or workmanship during the Coverage Term.

4.2.2. Commercial: Coverage for commercial grade products, including electronics, major appliances, office equipment, and small appliances used in non-residential settings.

4.2.3. Used: Coverage for previously owned, refurbished, repaired, or remanufactured items, or any product not new at purchase.

4.2.4. Wear and Tear: Coverage for breakdown due to ordinary use.

4.2.5. Loss or Theft: Coverage if the Covered Product is lost or stolen during the Coverage Term.

4.2.6. Accidental Damage: Coverage for sudden, unexpected physical damage from an external event, not ordinary wear and tear.

4.3. CATEGORY SPECIFIC COVERAGE:

4.3.1. Major Appliances: Reimbursement for food spoilage caused by a covered refrigerator or freezer failure, up to AUD 250.00 per incident, with documented proof of loss.

5. What is Not Covered

5.1. Unless expressly included in Section 4, the following are not covered.

5.2. ALL PRODUCT CATEGORIES

5.2.1. Products that lacked a manufacturer or Selling Retailer warranty, or had less than a 30-day original parts or labour warranty, unless a Waiting Period applies.

5.2.2. Accidental damage (unless Accidental Damage coverage was purchased).

5.2.3. Issues covered, or that should be covered, by any manufacturer or Selling Retailer warranty, insurance policy, recall, or similar obligation.

5.2.4. Damage, costs, or problems related to any improper, custom, or incorrect installation or reinstallation.

5.2.5. Any pre-existing condition that began before the Coverage Term and caused a failure, and any used product sold without used coverage or sold "as is."

5.2.6. Consumables or parts expected to wear out with normal use unless tied to a covered failure, including batteries, bulbs, projection lamps.

5.2.7. Damage from abnormal use, misuse, abuse, mishandling, neglect, improper operation, foreign objects, unauthorized modifications or alterations, or altered or missing serial numbers.

5.2.8. Damage or failure from not following the manufacturer’s instructions for use, care, storage, cleaning, periodic checks, or preventive maintenance.

5.2.9. External causes, including third-party acts, fire, theft (unless Loss or Theft coverage was purchased), insects, animals, weather, wind, sand, dirt, hail, earthquake, flood, water, acts of God, or similar consequential loss.

5.2.10. Loss or damage due to crime, invasion, riot, strike, labour disturbance, lockout, or civil commotion.

5.2.11. Theft, mysterious disappearance, misplacement, reckless, abusive, willful, or intentional conduct (unless Loss or Theft coverage was purchased).

5.2.12. Injury to persons, damage to other property, incidental or consequential damages, or losses from delays in service, loss of use, or voiding of manufacturer or retailer warranties.

5.2.13. Products bought for, or used at any time for, commercial or rental purposes unless commercial coverage was purchased.

5.2.14. Service or replacement outside of Australia.

5.2.15. Non-functional, cosmetic, or external parts such as trim, plastics, knobs, rollers, baskets, glass, housings, insulation, conduit, handles, shelves.

5.2.16. Cosmetic damage like nicks, scratches, peeling, dents.

5.2.17. Unauthorized repairs or parts, damage from unauthorized service, improper attachments, improper repairs, or shipping damage.

5.2.18. Separately purchased accessories used with the Covered Product.

5.2.19. Noises or situations where no defect is found.

5.2.20. Software, applications, operating systems, data loss or restoration.

5.2.21. Adjustments to frequency or channel range, tuning, changes due to external power or water supply, connectors, reception, or normal signal.

5.2.22. Replacement or repair of upgraded computer components when incompatibility of parts drives the repair.

5.2.23. Failures not reported within the Coverage Term.

5.3. CATEGORY SPECIFIC EXCLUSIONS

5.3.1. Electronics: Overheating caused by vermin or blocked fans; any storage media damaged by failing components; corruption of programs, data, or setup information; drone loss or damage due to lack of reasonable care (e.g., skipping pre-flight checks, reckless flight, flyaway or lost drones).

5.3.2. Major Appliances: Installed accessory items such as gas or electric connectors; installation, setup, diagnostics, disconnect, haul away, or disposal costs.

5.3.3. Power Tools: Tune-ups, damage from improper fuels, oils, or lubricants, routine maintenance, fuses, filters, consumables, corrosion, rust.

5.3.4. Vehicle Batteries/Parts: Leakage; batteries used for rideshare or commercial use; accident or collision damage; damage caused by a non-covered component.

6. How to File a Claim

6.1. Follow all steps in this section to be eligible for service. Failure to follow these steps may result in denial of a claim.

6.2. We will determine eligibility based on this Plan, the information you provide, and, when applicable, findings from an authorized technician.

6.3. Contact the Administrator for instructions. Email info@petbuds.com.au, visit www.petbuds.com.au, or call 1300 785 257 during normal business hours.

www.petbuds.com

6.4. Do not return the Covered Product to the Selling Retailer or seek unauthorized service unless instructed by the Administrator.

7. Service Procedures and Limit of Liability

Depending on the product and circumstances, at our discretion we will do one of the following:

7.1. Repair the Covered Product, on-site, mail-in, or local repair at our discretion.

7.1.1. Except for emergency repairs described below, you must obtain authorization from the Administrator before work is performed, or your claim may be denied.

7.1.2. If an emergency occurs after normal business hours and we cannot be reached, you may proceed with repairs. If the issue is covered, we will reimburse you or the service vendor up to the Limit of Liability, subject to Plan terms. You must submit receipts and documentation within 48 hours of the emergency.

7.1.4. COSTS FOR NON-COVERED REPAIRS, trip charges, inspections, or estimates are YOUR RESPONSIBILITY.

7.2. Replace the Covered Product with an item of like kind, quality, and functionality.

7.2.1. If repair is not feasible, we may replace the product or part with a new or refurbished unit, at our discretion, up to the Limit of Liability.

7.3. Provide a financial credit or settlement, such as a store credit or gift card, based on the original Purchase Price (AUD), not to exceed the Limit of Liability.

7.3.1. Acceptance of a settlement completes our obligations for that Covered Product.

7.4. Limit of Liability: The most we will pay in total for all claims during the Coverage Term is the Purchase Price (AUD).

7.5. Expiration: This Plan ends on the earliest of, i) expiration of the Coverage Term, ii) replacement of the Covered Product, iii) issuance of a settlement in lieu of replacement, or iv) when the Limit of Liability is reached.

8. Cancellation

8.1. You may cancel at any time by contacting the Administrator (1300 785 257 or info@petbuds.com.au).

If you cancel within sixty (60) days of purchase and no claim has been made, you receive a 100 percent refund of the Plan Price.

Otherwise (after 60 days or if a claim was made), you receive a pro rata refund based on elapsed Coverage Term, less paid claims and an administrative fee not to exceed the Plan Price or AUD 50, whichever is less.

8.2. Refund Penalty: If you cancel within sixty (60) days and no claim has been made, a ten percent (10%) monthly penalty applies for each month a refund is unpaid more than thirty (30) days after your cancellation notice.

8.3. We may cancel for fraud, material misrepresentation, omission, substantial breach of your duties, non-payment, or if required by a regulator. You will receive a pro rata refund based on elapsed Coverage Term, less paid claims.

8.4. Incorrect Sale: If this Plan was sold for a product or in a jurisdiction not intended to be covered, we will cancel and refund the full Plan Price, less any paid claims.

9. Conditions

9.1. Renewal: Renewal is at our discretion.

9.2. Transferability: This Plan is not transferable by the original Purchaser.

9.3. Territories: This Plan is offered only in Australia.

9.4. Subrogation: If we pay for a loss, we may require you to assign your recovery rights to us. You will be made whole before we retain any recovered amount.

10. Legal Disclosures (Australian Context)

10.1. Dispute Resolution: To the extent permitted by law, any individual claim or dispute arising from or relating to this Plan will be resolved through good faith negotiation between the parties. In the event of an unresolved dispute, you may refer the matter to the appropriate State or Territory Consumer Affairs body or the Australian Competition and Consumer Commission (ACCC). The mandatory binding arbitration and class action waiver clauses of the original US agreement have been removed to ensure compliance with Australian Consumer Law (ACL).

10.2. Entire Agreement: This Plan and your Purchase Confirmation comprise the entire agreement regarding your coverage. Marketing or verbal statements outside of these documents have no effect.

10.3. Severability: Any provision that conflicts with applicable law is void only to the extent of the conflict, and the remainder stays in force.

10.4. Payment Limitations: Our obligations are subject to applicable Australian law