Petbuds Secure-Trek Pet Travel Carrier

Travel with confidence knowing your pet is safe, clean, and comfortable in the Secure-Trek Pet Travel Carrier. Engineered for durability and available in two sizes, this carrier is the perfect solution for vet visits, road trips, and airline travel. A unique grate floor system keeps the interior dry, and with included food and water bowls, you have everything you need for a smooth journey.

Key Features:

Airline-Ready Bowls Included: Comes complete with a clip-on food bowl and a water bowl that attaches directly to the metal door. This meets a common airline requirement and saves you the hassle of buying them separately.
Hygienic Grate Floor: Features a removable floor grate that separates your pet from any accidental waste. A deep channel underneath contains spills, ensuring your pet stays clean and dry throughout the journey.
Durable Construction: Made from high-quality, hard-sided plastic with a sturdy metal wire door to ensure your pet's safety.
Excellent Ventilation: Ample vents on all sides provide superior airflow, keeping your pet cool and calm.
Secure Latching: A reliable and easy-to-use locking mechanism on the front gate prevents accidental escapes.
Two Versatile Sizes: Choose the perfect fit for your companion. The Medium size is suitable for pets up to 6 kg, while the Large size accommodates pets up to 10 kg.

Specifications:

Included Accessories: 1x Clip-on Food Bowl, 1x Clip-on Water Bowl
Available Sizes:
- Medium: 48cm x 30cm x 32cm (L x W x H) | Recommended for pets up to 6 kg.
- Large: 58cm x 37cm x 37cm (L x W x H) | Recommended for pets up to 10 kg.

Questions & Answers (Q&A)

Q: Is this carrier suitable for airline travel on Qantas or Virgin Australia?

A: This carrier is built to meet the key design standards required by IATA (International Air Transport Association), which airlines like Qantas and Virgin Australia follow. It features a rigid plastic shell, a secure metal door, proper ventilation, and includes the required clip-on food and water bowls. While the carrier is designed to be airline-compliant, it is essential that you contact your airline directly before you travel. You must confirm that the carrier size is adequate for your specific pet and meets all current regulations, including the requirement that the two halves are secured with metal nuts and bolts.

Q: Which size carrier do I need for my pet?

A: Please follow this guide:

Length (A): The length from the tip of the nose to the base of the tail.
Height (D): The height of the pet in a natural standing position, from the ground to the tip of the ears or the top of the head (whichever is higher). There should be clearance between the pet's head and the top of the crate.
Width (C): The measurement of the pet at its widest point (e.g., across the shoulders).

Calculation Formula:

Crate Length = A + 1/2 D
Crate Width = C x 2
Crate Height = D

Q: What is included with the carrier?

A: Each carrier comes ready for travel with one clip-on food bowl and one clip-on water bowl that can be attached to the inside of the wire door.

Q: How does the floor keep my pet dry?

A: The carrier includes a removable grate that sits above the base. If your pet has an accident, the liquid passes through the grate and collects in the spill-proof space below, keeping the surface your pet sits on clean and dry.

*Please order the crate at least 14 days before your journey to allow for extra time to deliver, and give at least a few days for your pet to get used to the carrier.

Shipping & Returns

Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.

1. Shipping Policy

Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.
Estimated Delivery Times:
- Standard Items: Estimated delivery within 1-2 weeks from the date of dispatch.
- Overweight/Bulky Items: Estimated delivery within 2-4 weeks from the date of dispatch.
- Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.
Shipping Area: We currently ship to addresses within Australia.

2. Return and Refund Policy

Change of Mind Returns:

We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:

You must notify us and initiate the return within 30 days of receiving your item(s).
Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.

Damaged, Faulty, or Incorrect Items:

If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.

Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.

Step-by-Step Return Instructions:

Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.

Return Shipping Costs:

Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.

Return Timeframe:

All returns must be initiated within 30 days after the products are received.

Exclusions:

Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.

3. Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:

Email: info@petbuds.com.au
Phone: 1300 785 257
Or visit our Contact Us page: www.petbuds.com.au/contact