*In case of file format/damaged, please also send a copy of the image and pet's name as well as how you would like to organise them (name on top or bottom?). You are more than welcome to send through any other customisation request to <info@petbuds.com.au> We will get back to you for the design as soon as possible!
*All customised products are non-refundable due to their personalised nature.
Did they break your mug again? Put the culprit's face on the new one as a hilarious warning.
Start your day with a smile and a reminder of your furry best friend. Our custom pet photo mugs are the perfect way to keep your beloved companion close, whether you're sipping your morning coffee, enjoying an evening tea, or getting through a long day at the office.
We transform your favourite pet photo into a high-quality, vibrant print on a durable ceramic mug. Simply upload a picture of your dog's goofy grin, your cat's elegant pose, or any cherished moment with your pet, and let us create a one-of-a-kind keepsake. The rich, full-colour print is designed to last, ensuring your pet's adorable face won't fade away.
This mug isn't just a mug; it's a daily dose of joy. It makes a thoughtful and heartwarming gift for any pet lover in your life—for birthdays, holidays, or just because. Celebrate that special bond and make every sip a memorable one.
Product Features:
- High-Quality Ceramic: A sturdy, classic white mug with a comfortable handle, built for everyday use.
- Vivid, Lasting Print: We use state-of-the-art sublimation printing to ensure your pet's photo is bright, clear, and durable.
- Microwave- and Dishwasher-Safe: Enjoy convenience and easy cleanup without worrying about fading or damage.
- Fully Customizable: Upload your photo, and we'll handle the rest to create your unique masterpiece.
- The Perfect Gift: A guaranteed smile-inducer for any pet parent, friend, or family member.
Order now and turn a precious memory into a cherished daily ritual!
Shipping & Returns
Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.
1. Shipping Policy
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Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.
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Estimated Delivery Times:
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- Express Shipping: Estimated delivery within 2-6 business days for most areas within Australia.
- Standard Items: Estimated delivery within 1-2 weeks from the date of dispatch.
- Standard Heavy Items Free Shipping: Estimated delivery within 15-25 business days from the date of dispatch.
- Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
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Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.
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Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.
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Shipping Area: We currently ship to addresses within Australia.
2. Return and Refund Policy
Change of Mind Returns:
We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:
- You must notify us and initiate the return within 30 days of receiving your item(s).
- Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.
Damaged, Faulty, or Incorrect Items:
If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.
- Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
- We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.
Step-by-Step Return Instructions:
- Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
- Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
- Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
- Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
- Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.
Return Shipping Costs:
- Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.
Return Timeframe:
All returns must be initiated within 30 days after the products are received.
Exclusions:
Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.
Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.
3. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:
- Email: info@petbuds.com.au
- Phone:
1300 785 257 - Or visit our Contact Us page: www.petbuds.com.au/contact
