The EchoBell: Your Pet's Silent Guardian, Your Instant Connection Home
Every pet owner knows the quiet fear of an open gate, a dart into the unknown. The Petbuds EchoBell GPS Tracker is designed to banish that worry. It's not just a device; it's your pet's unseen guardian, a constant signal that ensures they're always within reach, and a reunion beacon should they ever wander unexpectedly. This innovative, subtly bell-shaped tracker blends seamlessly with their collar, providing unwavering security and precious peace of mind.
Unwavering Security, Swift Recovery:
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Their Personal Homing Signal (Real-Time GPS Tracking): With the EchoBell, you hold your pet's exact location in the palm of your hand. It's their digital thread, leading you directly to them, whether they've strayed from the yard, explored a rural patch, or simply found a new hiding spot. The days of frantic searches are replaced with calm, confident retrieval.
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Invisible Safety Net (Smart GPS Fencing): Draw invisible boundaries around your home or any safe area. If your beloved companion steps beyond these silent markers, the EchoBell sends an immediate chime of alert to your phone. This early warning acts as your first line of defense, preventing unwanted wanderings before they become a worry.
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An Unyielding Shield (IP67 Waterproof & Dustproof): Built like a reliable sentinel, the EchoBell boasts an IP67 rating, making it impervious to dust and resilient against water. From an accidental puddle dip to sudden rain, this tracker is an unyielding shield, ensuring their safety companion remains active and functional in all Australian conditions.
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A Constant Watcher (Extended Battery Life - 5-7 Days): Powered by an enduring spirit, the EchoBell stands guard for 5-7 days on a single charge. It's a constant watcher, ensuring uninterrupted protection and readiness for action, so you can breathe easy knowing they're always monitored.
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Your Direct Line to Them (Flexible SIM Card Compatibility): The EchoBell is the key to their immediate connection, ready to sync with any Australian data SIM card. You're the architect of your connectivity, choosing the plan that suits you best, ensuring a seamless link without hidden fees or forced subscriptions.
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The Unnoticed Companion (Ultra-Lightweight - Only 28g): Weighing a mere 28 grams, the EchoBell is a whisper-light presence. It's so light, it feels like a natural extension of their collar, ensuring your pet wears it comfortably and without resistance, never hindering their movements or play.
Petbuds EchoBell: More than a tracker, it's the profound assurance that your pet is always protected, and every journey ends with a safe return home. Embrace peace of mind.
Shipping & Returns
Thank you for shopping at Petbuds! We are committed to providing you and your pets with quality products and excellent service. Please read our Shipping and Return Policy carefully.
1. Shipping Policy
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Order Processing: We aim to process and dispatch all orders within 1-3 business days of receiving full payment. Please note that processing times may be slightly longer during peak promotional periods or public holidays.
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Estimated Delivery Times:
- Standard Items: Estimated delivery within 1-2 weeks from the date of dispatch.
- Overweight/Bulky Items: Estimated delivery within 2-4 weeks from the date of dispatch.
- Please note: These are estimated delivery times. Actual delivery times may vary depending on your location, courier network capacity, and other unforeseen circumstances beyond our control. Deliveries to remote areas may take longer.
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Shipping Costs: Shipping costs are calculated at checkout based on the total weight of your order, the type of items, and your delivery address. Any applicable shipping charges will be clearly displayed before you complete your purchase.
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Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the respective courier's website.
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Shipping Area: We currently ship to addresses within Australia.
2. Return and Refund Policy
Change of Mind Returns:
We understand that sometimes you may change your mind about a purchase. We are happy to accept returns for a change of mind, provided the following conditions are met:
- You must notify us and initiate the return within 30 days of receiving your item(s).
- Items must be unopened, in their original sealed packaging, unused, and in a resalable condition. All original tags, labels, accessories, and instruction manuals must be intact.
Damaged, Faulty, or Incorrect Items:
If you receive an item that is damaged in transit, faulty, or not what you ordered, please contact our customer service team within 7 days of receipt.
- Please provide your order number and photographic evidence of the issue so we can resolve it for you promptly.
- We will arrange for a replacement, exchange, or a full refund (including any applicable original shipping costs) at our discretion, once the issue is verified.
Step-by-Step Return Instructions:
- Contact Us First: Please contact our customer service team at info@petbuds.com.au or through our website's contact page to initiate a return. Provide your order number and the details of the item(s) you wish to return. Please note: Any return shipment sent without prior notice and contact will not be accepted.
- Receive Instructions: We will provide you with instructions on how to proceed and confirm the return eligibility.
- Package Your Item(s): Securely package the item(s) to be returned to prevent damage during transit.
- Send to Our Address: Ship the package to the following return address: 60 APPIAN WAY, HAMERSLEY WA 6022
- Await Inspection: Once your returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your return.
Return Shipping Costs:
- Change of Mind: For change-of-mind returns, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Damaged, Faulty, or Incorrect Items: If a refund or replacement is confirmed for a damaged, faulty, or incorrect item, we will reimburse all shipment costs paid by the customer. We may also arrange for the return of the item at our expense.
Return Timeframe:
All returns must be initiated within 30 days after the products are received.
Exclusions:
Please note, for hygiene or safety reasons, some items may not be eligible for change of mind returns, including but not limited to: opened food or treats, personalised items, and clearance items, unless faulty.
Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that processing times can vary between payment providers.
3. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us:
- Email: info@petbuds.com.au
- Phone:
1300 785 257 - Or visit our Contact Us page: www.petbuds.com.au/contact
